General is a founding and is indepently embedded in the non-profit group vzw has various project sites – such as,, and the technical platform The privacy statement applies to all these projects and sites. – ExtraSupport vzw, with registered office at Gontrode Heirweg 118.9090 MELLE and registered with the CBE under number 0818.719.491 (hereinafter “ ”) considers the protection of privacy extremely important. wants to inform its customers and the users of its services as much as possible, respect them and give them control over what happens with their data. wants to manage and use its customer data safely, respectfully and with due diligence in order to serve its customers better and to offer the best possible experience. therefore starts from the principle that everyone must have control over his or her personal data. Below you will find information about what data collects, why, for how long and how you can control this. invites its customers to take the time to carefully read this Privacy Policy, together with the General Terms and Conditions and any other conditions that may apply to its products and services.


This Privacy Policy applies to all our customers (current, former and future) and to all visitors to the website (s).

The European General Data Protection Regulation 2016/679 of April 27, 2016 (“General Data Protection Regulation”), the Law of December 8, 1992 (“Privacy Law”), the Law of June 13, 2005 (“Electronic Communication Law”) and the associated implementing decrees, as well as any future changes thereto, regulate the protection of your personal data. strives to comply with its obligations and to respect the rights of the customer every time processes your personal data. For more information about this, would like to refer you to the website of the Commission for the protection of privacy [].

Processing of personal data and responsibilities

By “personal data” is meant the following: all information about an identified or identifiable natural person (“the data subject”), on the understanding that an identifiable natural person is considered to be directly or indirectly identified, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or of one or more elements characteristic of the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

The personal data that collects and processes primarily concerns the data that the customer enters via the various pages of our website (s) and that obtains through your use of our website (s) and / or our products and / or services.

Extrasupport. Acts as responsible for the processing of personal data of its customers for the purposes described in this Privacy Policy.

This does not alter the fact that the customer has a number of obligations in connection with the processing of personal data that allows the customer to use’s products and services. In this capacity, the customer must always obtain, where necessary, the legally required permissions from the end users for the processing of their personal data by insofar as necessary in the context of the products and services of

Purposes processes personal data for various purposes, whereby only those data are processed that are necessary to achieve the intended purpose.

This is how we use personal data:

  • When we have received permission;
  • In the context of the preparation or performance of our contract;
  • To comply with the legal or regulatory provisions to which we are subject; and
  • When has a legitimate interest in this, such as, depending on the case, conducting direct marketing, preventing fraud, managing internal administration or monitoring appropriate network and information security, in which case we always striving for a balance between that interest and respecting the privacy of the data subject.

With permission, where required, collects personal data for the following concrete purposes:

To process the application for our products and services.

If you visit our website to collect and / or request information about our products and services or when you sign up for’s newsletter, for example, needs your address details in any case. All information that receives about you in this pre-contractual phase, only uses to provide you with the requested information, in the way you want. Even when you ultimately decide to become a customer at, will ask you for a number of personal data such as name, address, telephone number, e-mail address, customer number, and will also assign certain data to you, such as login data.

To offer the best service and to inform about usage possibilities. uses personal data for setting up, maintaining and supporting products and services and for administrative purposes.

To inform about (new) products and services of may use personal data to offer (in writing, by telephone or electronically) new products, services or special promotions that believes may be of interest to you. You can unsubscribe from these types of messages, see below.

To track performance. may use personal data and consumer profiles to evaluate its products and services. This includes: requesting feedback about services (for example through market research), data we obtain during answers to customer questions, fraud detection and quality assurance.

To comply with legal obligations.

In many cases is legally obliged to keep certain personal data and / or communicate it to government authorities, for example in the light of general tax and accounting obligations. In the context of a police or judicial investigation, may be obliged to communicate certain data to the necessary authorities in a confidential manner.

To keep track of studies, tests and statistics, for trend analysis, among other things. may use anonymous, aggregated data to, for example, report internally and externally on the use of its services. The data used for this cannot be traced back to a specific individual. The information obtains from these analyzes is used to evaluate the current products and services portfolio and’s processes and to adapt them to new developments.

Security strives at all times to protect personal data and privacy, both in the physical offices and on the network. ensures appropriate organizational and technical measures to protect personal data.’s medewerkers worden opgeleid om correct om te gaan met vertrouwelijke gegevens. Ook wordt bij privacygevoelige projecten een inschatting gemaakt op het vlak van veiligheid en de bescherming van persoonsgegevens.’s informatiebeveiligingsbeleid, vereisten en beheerstandaarden zijn trouwens volledig geënt op de internationale ISO27001 standaard. Voor de beveiliging van gegevens heeft specifieke onderaannemers in dienst die toezien op de naleving van de wetgeving en de ethische aspiraties. Bovendien gebruikt allerlei technische maatregelen om persoonsgegevens te beschermen, zoals: beveiliging met een paswoord, harddisk encryptiesoftware, firewalls, antivirus, intrusie- en anomaliedetectie en toegangscontroles voor werknemers.

If a data leak should occur with unfavorable consequences for personal data, the customer will be personally notified in the circumstances provided for by law.

The number of employees who have access to personal information is limited and carefully selected. These employees are granted access to personal information to the extent that they need it to perform their duties properly.

The existence and content of the personal communication that takes place via the network (for example: e-mail traffic, hosting, …) is protected by the provisions on telecommunications secrecy. This means that and its employees are not allowed to take cognizance of the existence or the content of such communication, outside of the exceptions listed by law.’s websites sometimes contain links to third party sites (social media, organizers of activities sponsored by whose terms of use do not fall under the scope of this Privacy Policy. Please read their policy on the protection of personal data carefully.

Providing data to third parties does not sell personal data to third parties nor is it passed on to third parties unless:

To our legal successors and other companies within the group. passes on personal data to any legal successors and associated companies (such as subsidiaries and sister companies) for the same purposes as those stated in this Privacy Policy.

This is necessary for our services.

For some aspects of our products and services, we work with third parties or engage subcontractors. These third parties are always carefully selected and there is always an agreement between and this third party in accordance with the applicable legislation. For example, uses service providers of domain name registrations, providers of e-mail services, providers of SSL certificates, providers of cloud connect services, providers of sitebuilder services, providers of online desktop services and providers of online fax services. For more information about our subcontractors, you can always contact us via the contact details under point 10.

If you purchase an (online) product or service from from a manufacturer or supplier located outside the European Union, additional measures may be required to guarantee the security of personal data, such as certification under the EU-US Privacy Shield and / or a processor agreement with model clauses drawn up by the European Commission.

When a person refuses to have their data passed on, it is possible that some services can no longer be offered by

There is a legal obligation. refers to point 4 of this Privacy Policy.

There is a legitimate interest for or the third party concerned.

This only happens if the interests or the fundamental rights and freedoms of the data subject do not override. has received permission from the data subject.

If were to pass on personal data to third parties in another way, this will be done with an explicit communication, in which an explanation is given about the third party, the purposes of the transfer and processing. Where required by law, obtains explicit and unambiguous consent from the data subject. The person concerned also always has the option to object (see below).

With regard to the international transfer of personal data, protects all personal data in accordance with the level of protection required by European regulations.

In some cases uses anonymous, aggregated data for commercial purposes or for external reporting. These data can never be traced back to a specific individual.

Rights of the data subject

You can exercise a number of rights regarding the processing of your personal data with regard to, insofar as you have those rights under applicable law.

You can exercise these rights by using the contact details stated under point 10 of this Privacy Policy. will respond to such requests and may or may not comply with such requests in accordance with applicable law and in principle within a period of one (1) month, also in accordance with applicable law.

To exercise your rights, and to prevent any unauthorized disclosure of your personal information, you must provide us with proof of your identity. We therefore ask you to preferably add a copy of the front of your identity card to your application. The request can be sent to the data stated under point 10 of this Privacy Policy.

If you consider this necessary, you can also contact or file a complaint with the Data Protection Authority (Belgian Privacy Commission) (

Right to object

You have the right to object at any time, for reasons related to your specific situation, to the processing of your personal data that is based on’s legitimate interest. If you object, will cease the processing of those personal data unless submits compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or that are related to the establishment, exercise or substantiation of a legal claim.

Right of access and transparency

You have the right to (free) access to the data concerning yourself and to obtain a copy of this personal data. You can also ask us:

  • Whether we process your personal data;
  • For what purposes we process it;
  • Which categories of personal data we process;
  • With which categories of third parties we share your personal data;
  • What is the origin of the processed data;
  • What rights you have.

Right to rectification and erasure

As a data subject, you have the right to have incomplete, incorrect, inappropriate or outdated personal data corrected or supplemented. For this, our customer service can be contacted from a registered address or your details can be adjusted via the online portal “”. In order to keep your data up-to-date, we ask you to notify us of any change, such as in the case of a move.

You also have the right, without unreasonable delay, to have your personal data deleted if and insofar as:

  1. the personal data are no longer necessary for the purposes;
  2. there is no longer a legal basis;
  3. you object to the processing, and there are no prevailing compelling legitimate grounds for the processing by;
  4. the personal data have been processed unlawfully; or
  5. the personal data must be deleted in order to comply with a legal obligation that rests on will send you a confirmation message after execution of a request for removal. In case of partial removal, will also explain why the request could not be fully complied with.

It is possible that, depending on the nature of the request, some services can no longer be offered by cannot always delete all requested data, for example to comply with legal obligations (for example, to meet accounting and tax obligations, is obliged to keep billing data for a maximum of 7 years).

Right to restriction of processing

As a data subject, you also have the right to obtain from the restriction of the processing of your personal data, if and insofar as one of the following applies:

  1. you contest the correctness of the personal data, in which case the processing is limited for a period that enables to verify its accuracy;
  2. the processing is unlawful and you object to the erasure of the personal data and instead request the restriction of its use;
  3. be no longer needs the personal data for the processing purposes, but you need them for the establishment, exercise or defense of legal claims;
  4. you have objected to the processing, pending the answer to the question whether the legitimate grounds of outweigh those of the data subject.

In case of restriction of processing, the data may still be stored by

Right to data portability

For personal data that are (i) processed in the context of the performance of the agreement, (ii) provided by yourself and (iii) processed via automated processes, you as a data subject have the right to obtain this data from in a structured, commonly used and machine-readable format, as well as to request to transfer this data directly to another party, if this is technically possible, if you wish to switch to another provider.

Retention periods stores and processes your personal data for as long as necessary to achieve the purposes described above.

The retention period can therefore differ per purpose, for example to comply with legal obligations (for example, in order to meet our accounting and tax obligations, is obliged to keep billing data for a maximum of 7 years) or due to the legal necessity for certain data to be kept as evidence in the event of disputes, for up to 10 years after termination of your contract. These archived data are of course only accessible to a limited extent.

Cookies & the website

In addition to the data that you voluntarily share with when using our websites, also uses cookies and other technological means to collect data.


All information, in the form of text, files, images and any other form, is made available by for informational purposes only.

Any interested person may take note of this information, but reserves the right to change the rules and conditions regarding access to the use of the website at the time it sees fit, without any prior warning, or the restrict the entire website or parts of it.

Access to such private parts of the website can be made dependent on the provision of information by the visitor / user of the website. The visitor / user who provides this information expressly agrees that this information becomes the property of and that by the mere communication of information to, the latter is given express permission to use information in accordance with the Privacy Policy.

The granting of access to the private part of the website through the use of usernames and passwords can be changed or refused by at any time without this leading to any compensation.


Our website uses cookies or similar technologies that store and / or read information on the device (for ease of reading, all such techniques are referred to here as ‘cookies’). For more information about which cookies we use, why and how, and what your choices are,  see our cookie policy .

Contact details

A question or request regarding personal data or this Privacy Policy can be addressed at any time to:

For the attention DPO Extrasupport vzw
Gontrode Heirweg 118
9090 MELLE
Tel: +32 476951266

Amendments reserves the right to change this Privacy Policy. Changes will always be published on this website prior to their entry into force. It is recommended that you consult this Policy regularly so that you are aware of these changes.